WASCO is dedicated to bringing you only the highest quality taxidermy supplies at affordable prices. We hope that the combination of our quality products, courteous service and speedy shipping will all result in our ultimate goal -- complete customer satisfaction.

Guarantee

We guarantee everything that we sell! There are certain terms and conditions of which you should be aware, however, and we ask that you read this section prior to placing your order.

We have what is called a "limited warranty." This warranty applies only to the replacement of merchandise that is proven to be defective. No other warranties apply. Wildlife Artist Supply Company cannot be held responsible for injuries or illnesses sustained by the use of any product(s) that we manufacture or distribute. Nor can we be held responsible for the value of any work alleged to be spoiled by the use of a product which proves to be unsatisfactory. It is the USER's responsibility to make sure that products are suitable for their intended use prior to using them.

Since the value of paint schedules and videotapes are based upon the information contained in them, we do not allow the return of these items, as the full value is received once they are viewed. We advise you to study the catalog description carefully, prior to placing your order for these items as all sales are final and any exchanges for them will be limited to replacement of items that are defective.

Defective Merchandise Return

The products which we distribute are chosen because of their quality, value and performance. However, if you receive merchandise which you believe to be defective, then the following steps should be taken to receive replacement merchandise:

1. In order to make an exchange and receive replacement merchandise, a claim must be made within 30 days of the date of the invoice shipping date of the original purchase of the product.

2. If an item is received that is believed to be defective, the customer should immediately call us to report the problem prior to returning the merchandise. Please have the invoice number, date of purchase, code number and description of the item and details of what is wrong with the product available at the time of the call.

3. Our customer service representative will advise you as to what steps need to be taken to receive replacement merchandise. If we (or the manufacturer of the product) are at fault, we will make arrangements to have the merchandise picked up and send you replacement merchandise at our expense.

Non-Defective Merchandise Return

There may be an occasion when you receive an item that you wish to return that is not defective. Please be aware that such returns are costly to our company. It is because of this expense that we must charge a 15% restocking fee for returns of non-defective merchandise.

1. The return must be made within 30 days of the date of the original invoice shipping date. After 30 days no item will be accepted for return.

2. The item(s) returned must be in resalable condition. If the item shows signs of tampering or if the product has been partially used or damaged in any way, it may not be returned for credit. Be sure and insure returns and package them properly. We cannot issue you credit if the item is not received in good, resalable condition when received and inspected at our warehouse.

3. A copy of the original invoice as well as a note of explanation should accompany each return.

4. Any return that is sent C.O.D will be refused. All returns must be prepaid.

5. Credit cannot be issued until the returned item is received and inspected by us.

Damaged Shipments

When you receive your order from the shipping agent (UPS, RPS or Parcel Post), take a moment to check for any obvious damage to the box. If your shipment is damaged, or if it looks as if it may have been opened or tampered with in any way, either refuse the shipment and notify us to send another order, or make a request for inspection to the delivery agent or by the carrier's agent. If you accept the package, be aware that the phrase "visible loss or damage" must be noted on the freight bill or express receipt and signed by the carrier's agent at the time that the package is accepted. Failure to adequately describe such external loss or damage may result in the carrier refusing to honor a damage claim. Preserve the original case, packing materials and contents in identical condition as received until a claim is entered. YOU must file the claim with the transportation company. We can assist you by phone, but you must file the claim.

"Concealed loss or damage" means loss or damage which does not become apparent until merchandise is unpacked. You must call the transportation company back out to your home to inspect the package as soon as the damage or shortage is discovered. Again, preserve the original case, packing materials and contents in identical condition until a claim is entered. If you don't know how to file a claim, notify the carrier or call us for assistance.

Shortages

If you do suspect a shortage in your shipment, please check the following items:

1. Please recheck your shipment carton and packing materials carefully, especially for very small items. The overwhelming majority of apparent shortages are items overlooked and thrown away in the packing materials.

2. Check the invoice packing list. Make sure that the missing item was not "backordered" or "temporarily out of stock." If this is the case, it will have a "T" or "B" instead of a check mark in the shipped column. (Backorders will automatically be shipped to you when the merchandise arrives in our warehouse. Temporarily out of stock items should be reordered at your earliest convenience.)

If, after checking and it is determined that items are definitely missing from your shipment, please do the following:

1. Preserve the original case and merchandise in its identical original condition, as a freight line inspection will likely be required.

2. Advise our customer service representative (800) 334-8012 of any shortages immediately. Have the invoice number of the order when you place the call. Advise us if the package looks like it was tampered with. We will make arrangements to help you file a claim and obtain the shorted item as quickly as possible.

Shipment Not Received

If your order is shipped via UPS or RPS, we will make very effort to locate your shipment if you feel that it is lost. Parcel Post will not allow us to trace an order for 30 calendar days from the day that it was shipped. We ship the majority of packages UPS (unless otherwise specified) and UPS usually delivers within 1 to 7 working days dependent upon the distance from Georgia (6 to 7 days to the west coast, 1 to 2 days in the southeast.) UPS does not operate on weekends or holidays, so do not count these days when estimating shipping times.

WASCO policy dictates that we ship all orders within 24 hours from the time that we receive an order in our office, unless we have to temporarily delay an order to avoid a backorder on an item that we expect to receive in our warehouse within one or two days. We never hold an order over two days unless an item is completely out of stock. If we must do this, we will send a postcard or notify you by phone.

If your shipment has not been received after a reasonable time, then we can ship a duplicate shipment paid by credit card. The second package can then be refused if it eventually finds its way to you. If the shipment is lost by the carrier, then we will file the claim. We cannot credit prepaid shipments that are lost until the shipment has been traced and the claim has been filed.

Freeze Warning

We cannot be held liable for goods damaged in shipment, including damage by freezing. All Polytranspar Water-Acrylic Paints. Fin Backing Cream, Hide Paste, Tecnaglue, Real Ears, and Ultra-Seal may become damaged if frozen during shipping. Although damage by freezing is rare, the shipping of these items is done at the customer's risk.

For all kinds of information about taxidermy, including hundreds of links to taxidermists, suppliers, schools, workshops, publications, associations, and conventions, check out the Taxidermy Net!